What would you be required to do?

• Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.

• Validation of client information as per our criteria and recording of the same in internal databases

• Fix appointments of the clients for the experience centre visits. Meet and greet them once they visit.

• Be the intermediary between them and design teams for initial requirements.

• Post the initial conversation the CRE would schedule and coordinate the meetings with the client.

• Give a tour of the experience centre if needed.

• The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.

• The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

What skills we are looking for?

• Preferably Masters’/ bachelor’s degree or 2-3 years experience in client relations

• Proven record in handling HNI clients in the luxury sector for 2-3 years

• Excellent communication and interpersonal skills

• Proficiency in Microsoft Office

• Passion and dedication towards client servicing

• Must be a good listener and pay attention to detail.

Skills needed

• Prior experience in dealing with HNI clients.

• Excellent proficiency in verbal and written communication.

• Basic know-how of any ERP system

Experience: 3 years
Salary: 5 LPA – 6 LPA
Location: Mumbai