Head of Operations

Job Category: Operations Management
Job Type: Full Time
Location: Mumbai

Responsibilities

  • Build enduring relationships with the clients and display an understanding of the client, industry, and business environment
  • Responsible for P&L of the department
  • Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions
  • Ensuring high-quality customer experience with brief understanding and validation to design projects development and coordination from concept to execution stages
  • Take complete ownership of projects from start to finish. Manage customer negotiations and payment
  • Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC ( Good for Construction) drawings. Ensure the highest level of Design quality along with client satisfaction is maintained
  • Collaborate with the team and be accountable for all deliverables of team members
  • Develop strategic short/long-range plans to ensure on-time project completion
  • Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor, and analyse key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects
  • Collaborate with leadership in the development of performance goals and long-term operational plans
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
  • Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and completing their onboarding
  • Hire and grow the team as per the organization’s requirements with Human Resources
  • Analyse current operational processes and performance, recommending solutions for improvement when necessary
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for projects
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
  • Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
  • Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes

Requirement

  • Preferably from the interior designing industry having 12-15+ Years of experience managing and driving end-to-end residential projects in the luxury segment
  • ERP implementation experience would be an added advantage
  • Thorough knowledge of costing and preparing project commercials
  • Strong visualization and conceptualization abilities
  • Strong communication, interpersonal, and negotiation skills and efficient in program/stakeholder management.
  • Highly enterprising in nature with an ability to handle uncertainty
  • Should be highly resourceful and action-based
  • Open to new ideas and adaptable in a fast-paced Start-up environment
  • Should have the willingness to travel

Qualification:

B.Arch/ B.E. (Civil) + PG/ Diploma in interior designing or project management

Experience: 12 – 15 years
salary: 20 LPA- 25 LPA
Location: Mumbai

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